Your personal data

Wish Cappadocia

• Address: Tekelli Mah. Hasan Ali Küme Evleri No:15, 50240 Uçhisar / Nevşehir
• Email: info@wishcappadocia.com
• Phone: +90 532 362 14 55

We only process the details you give us yourself:

• Contact form: name, phone (optional) and your message.
• When you reach us by WhatsApp, phone or email: your contact details and message.
• Booking: the booking buttons on our website take you to Reseliva's booking page, and the dates and number of guests you chose are passed to it. You enter your name, contact and payment details there; they are not stored on our website. Your booking is sent to the hotel so we can prepare your stay.
• While browsing: technical logs kept briefly for security by the servers hosting the site (IP address, browser, time of visit).

We do not ask for special categories of personal data such as health information; please do not include them in messages. If you have dietary or accessibility needs, a brief mention is enough and we can discuss them at the hotel.

• To carry out your booking and prepare your stay: necessary to enter into and perform a contract (KVKK Art. 5/2-c).
• To answer your questions: the request comes from you and our legitimate interest (Art. 5/2-f).
• To keep the website secure and prevent misuse: our legitimate interest (Art. 5/2-f).
• Legal obligations (e.g. registering guests' identity on arrival): legal obligation (Art. 5/2-ç). These details are taken separately on arrival and are not requested on the website.
• Analytics and advertising cookies (if used on the site): only with your explicit consent (Art. 5/1). See the Cookie Policy for details.

Your details are collected electronically when you fill in our contact form, when you reach us by WhatsApp, phone or email, and when you book through Reseliva.

We do not sell your details or give them to others for advertising. We share them only as needed with these service providers:

• Reseliva: the booking page is operated by Reseliva; what you enter there is subject to Reseliva's privacy policy.
• Supabase (database): your contact form messages are stored on servers in the United Kingdom (London). This is a transfer abroad, made under a standard contract in line with Article 9 of the KVKK.
• Vercel (website hosting): technical logs are kept briefly on the provider's servers in the USA and Europe.
• WhatsApp (Meta): if you message us on WhatsApp, your message reaches us through WhatsApp and its own privacy terms apply.
• Authorised public bodies: only when required by law.

• Contact form messages: 1 year from the date sent, after which they are deleted from our system automatically.
• Booking and stay records (including invoices and guest registration): kept at the hotel for as long as the relevant laws require. Reseliva's policy applies to the records it holds.

Under Article 11 of KVKK you may ask us to:

• tell you whether your personal data is processed and, if so, give you information about it,
• tell you the purpose of processing and whether it is used for that purpose,
• tell you who it has been transferred to in Turkey or abroad,
• correct it if it is incomplete or wrong,
• delete or destroy it under the conditions of Article 7 of KVKK,
• notify those it was transferred to of any correction or deletion,
• object to a result against you that arises solely from automated analysis,
• compensate any damage you suffer from unlawful processing.

Send your request by email to info@wishcappadocia.com or in writing to Tekelli Mah. Hasan Ali Küme Evleri No:15, 50240 Uçhisar / Nevşehir. Please state your name, contact details and request clearly so we can verify your identity. We reply free of charge within 30 days at the latest. If you are not satisfied with our reply, you may complain to the Turkish Personal Data Protection Board.

We update this notice when our website or the way we process your details changes. The current version is always on this page.